Privacy Policy

At CONNECTED ELECTRONICS we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information. This Policy applies to our retail stores, our Web Sites, and all other channels in Connected Electronics collects and uses your personal information.

WHAT WE COLLECT

At CONNECTED ELECTRONICS, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
CONNECTED ELECTRONICS will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.
Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
  • your contact information - e.g., name, postal address, telephone number, and email address;
  • your personal preferences - e.g., product wish lists, language preferences, and marketing consent; and your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number.
Non-personal information
Non-personal information does not identify you as an individual.
For example:
  • we may ask you for your postal code to assist us with planning our flyer distribution;
  • we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or
  • we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
  • All references to "Web Sites" in this Privacy Policy mean www or other CONNECTED ELECTRONICS provided Web sites.
  • You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a CONNECTED ELECTRONICS credit card if you have provided us with certain financial information.
Supplementing Information
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

HOW WE COLLECT INFORMATION

Collected from you
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
In-Store Purchases
When you purchase a CONNECTED ELECTRONICS product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. Examples where we need contact information include delivery services, product servicing, in-home installations, and extended warranty coverage. We also may use your contact information to send you promotional information.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, CONNECTED ELECTRONICS offers a Return Policy. For CONNECTED ELECTRONICS to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call centres to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Our Websites
Our Web Sites can be browsed anonymously. We use your browsing history and personal information to display interest-based advertising that is relevant to you. We place interest-based advertisements on our website as well as other third-party sites. The browsing history we use is collected by us and by third parties on our website. We may also share your anonymous browsing history from our website with third parties to provide relevant ads. They may combine this information with assumptions based on the other websites you have visited in order to tailor ads to you.
To engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as Customer Reviews.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit CONNECTED ELECTRONICS to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order.
Customer Reviews
The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.

Collected automatically

In some cases, we automatically collect certain information.

  • Our Web Sites
    When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.
  • Web Site Tracking Information
    We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.
  • Links to Other Web Sites
    Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource CONNECTED ELECTRONICS has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

Collected In-store

Video Surveillance
CONNECTED ELECTRONICS retail stores are under video surveillance for safety and loss prevention purposes. The recorded images of our customers are viewed only when required. There may also be occasion where video footage is used for general demographic or traffic flow analysis.

How we use the information we collect

CONNECTED ELECTRONICS may use your personal information for a number of different business purposes, for example to:

  • fulfill orders and requests for products, services or information;
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • deliver or install products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • market and advertise products and services;
  • communicate things like special events, promotions and surveys;
  • tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
  • conduct research and analysis;
  • operate, evaluate and improve our business; and
  • for other purposes as described in this Privacy Policy.

How we share your information

CONNECTED ELECTRONICS does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.
Some of these operations may result in personal information collected by CONNECTED ELECTRONICS being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
Service Providers
CONNECTED ELECTRONICS may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
CONNECTED ELECTRONICS has taken precautions to prevent the fraudulent use of your information on our Web Sites. CONNECTED ELECTRONICS has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Product Safety Recalls
Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.
Sale or Transfer of all or part of CONNECTED ELECTRONICS
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Legal Disclosure
CONNECTED ELECTRONICS may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How you can protect your information

Steps to protect your online accounts
  1. Create a Strong Password
    • Create a unique password for this site and don't re-use passwords
    • Don't use a single word, even if you use letter substitutions
    • Longer is better; sentences are okay as long as they're not a well-known or well-used phrase
    • Include numbers and special characters (&, !, " are a few examples) to make your password even stronger
    • Passwords are case-sensitive, so use a mixture of upper and lowercase letters
    • Don't use information easily found on the Internet (for example, personal information that could be found on Facebook, Twitter or other social media sites)
  2. Change Passwords Often
    You should change your password every 90 days to help protect your account.
  3. Use Different Passwords Across Websites
    Don't use the same username and password combination for multiple websites.
  4. Check Your Credit Card Charges
    Be vigilant about ensuring all your charges are legitimate. If you see any suspicious charges, contact your credit card or bank and the retailer through which the order was placed to have the charges removed and, of course, change your sign-in information on any compromised account.
  5. Use Anti-Virus Software
    Install anti-virus or anti-malware software from a reputable company. Note: After it's installed, run a full scan of your computer
  6. Be on the Lookout for Phishing and Smishing Scams
    Attempts at obtaining personal information from consumers for use in committing fraud are on the rise worldwide. Individuals trick consumers into revealing personal information by posing as legitimate businesses and consumers are receiving e-mails and texts containing these fraudulent offers. Consumers can protect themselves from these schemes by being on the lookout and knowing when to disregard this type of activity.
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